Help Center
Go to www.ingogo.com.au
Driver Help
Driver Help
General
Troubleshooting
Driving with ingogo
Accounts
Where is my payment?
Taking a payment
Getting started with my terminal
Printing issues
Charging my terminal
Finishing my shift
Driver wellbeing
Lost or Damaged equipment
Passenger Help
General FAQs
Payments
Business Support
Back to home
Help Center
Driver Help
Driver Help
General
Troubleshooting
Driving with ingogo
Accounts
Where is my payment?
Taking a payment
Getting started with my terminal
Printing issues
Charging my terminal
Finishing my shift
Driver wellbeing
Lost or Damaged equipment
Passenger Help
General FAQs
Payments
Business Support
Driver Help
Support for drivers
Driver: How to return my equipment.
General
How much commission do you offer?
Can I do bookings?
Do you accept cabcharge?
How can I contact driver support?
Mission Statement
ingogo Terms and Conditions
Verifone VX690 payment terminal fees & charges
Supported devices (minimum requirements)
Using your own phone for ingogo - what to expect
Using your mobile phone
How do I sign up with ingogo?
What information should I provide to ingogo?
See more
Troubleshooting
What is the small dot on the vx690 screen?
I can't update to the latest version of the driver app
How to quit running apps
How to change Play Store region on your Android phone
Driving with ingogo
How do I download the driver app?
How do I change my plate number?
What vehicle type should I select?
What is a premium taxi?
When can I select child seat?
How do I select a vehicle type?
Does ingogo charge the $1 Government levy?
Am I insured if I do not use the meter?
See more
Accounts
How do I close my ingogo account?
How do I receive my payments?
What if I stop using my ingogo devices?
What if I lose my devices?
I've stopped driving taxis, what should i do now?
Does ingogo offer any commission?
See more
Where is my payment?
I am missing a payment
How can I see my payments?
Why haven’t I been paid?
Why was that payment declined?
Taking a payment
Terminal displays 'Operator not logged in'
I need to update my terminal
Taking a payment
I’ve accidentally overcharged a passenger, what do I do?
Getting started with my terminal
Activating your new terminal
Starting your shift
How do I turn my terminal on?
Printing issues
How do I issue a cash receipt?
Can I print a receipt for a past transaction?
Changing printer rolls on a vx690
Charging my terminal
How to check if my terminal is charging
Charging my verifone terminal
Finishing my shift
How to turn off my terminal
Finishing your shift
How long can my shift be? (TBD)
Driver wellbeing
Managing your health
What effects do alcohol and drugs have on driving?
What you should do in the event of an accident
Dealing with difficult situations and passengers
Assault or intimidation of a passenger
Driver Code of Conduct
Driver Disqualifying Offences
Pre-Shift Vehicle Safety Checklist
What are my obligations as a driver?
Racism and discrimination
What is harassment?
Supporting Vulnerable Passengers
What is theft?
Driver Risk Register
How to manage your fatigue
See more
Lost or Damaged equipment
My terminal is missing or damaged
Terminal Security (Tampering & Skimming Detection)