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Help Center

Driver Help

Driver Help

Support for drivers

General

How much commission do you offer?

Can I do bookings?

Do you accept cabcharge?

How can I contact driver support?

Mission Statement

ingogo Terms and Conditions

Verifone VX690 payment terminal fees & charges

Supported devices (minimum requirements)

Using your own phone for ingogo - what to expect

Using your mobile phone

How do I sign up with ingogo?

What information should I provide to ingogo?

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Troubleshooting

What is the small dot on the vx690 screen?

I can't update to the latest version of the driver app

How to quit running apps

How to change Play Store region on your Android phone

Driving with ingogo

How do I download the driver app?

How do I change my plate number?

What vehicle type should I select?

What is a premium taxi?

When can I select child seat?

How do I select a vehicle type?

Does ingogo charge the $1 Government levy?

Am I insured if I do not use the meter?

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Accounts

How do I receive my payments?

What if I stop using my ingogo devices?

What if I lose my devices?

I've stopped driving taxis, what should i do now?

Does ingogo offer any commission?

How do I close my ingogo account?

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Where is my payment?

I have a missing payment

Why was that payment declined?

Why haven’t I been paid?

I’ve accidentally overcharged a passenger, what do I do?

Taking a payment

Terminal displays 'Operator not logged in'

I need to update my terminal

Taking a payment

Getting started with my terminal

Activating your new terminal

Starting your shift

How do I turn my terminal on?

Printing issues

How do I issue a cash receipt?

Can I print a receipt for a past transaction?

Changing printer rolls on a vx690

Charging my terminal

How to check if my terminal is charging

Charging my verifone terminal

Finishing my shift

How to turn off my terminal

Finishing your shift

How long can my shift be? (TBD)

Driver wellbeing

Managing your health

What effects do alcohol and drugs have on driving?

What you should do in the event of an accident

Dealing with difficult situations and passengers

Assault or intimidation of a passenger

Driver Code of Conduct

Driver Disqualifying Offences

Pre-Shift Vehicle Safety Checklist

What are my obligations as a driver?

Racism and discrimination

What is harassment?

Supporting Vulnerable Passengers

What is theft?

Driver Risk Register

How to manage your fatigue

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Lost or Damaged equipment

My terminal is missing or damaged

Terminal Security (Tampering & Skimming Detection)