If your terminal is not charging, follow these steps to check if your charger cable or terminal is at fault
Use another cable to check if terminal will charge.
Insert the USB power cable to the power port found on the side of the terminal and connect to a power source. If this starts the battery charging, you will need to replace the car charger. If the terminal will still not start charging, you will need to replace the terminal.
You are entitled to one (1) replacement charger at no cost. Subsequent Charger replacements are $20.00 and will be charged to your nominated credit card.
What is next?
Contact firstname.lastname@example.org to order a new charger or a replacement terminal