iOS 13 causes loss of connectivity with vx690 when used with a bluetooth headset


Due to an issue with all versions of iOS 13 ( 13.0, 13.1, 13.1.1 and 13.1.2) on all iPhones, we strongly recommend that you disable automatic updates and ignore notifications to update to iOS 13 where possible.

The WiFi hotspot on the iPhone is disabled when bluetooth handsfree devices are connected, disconnected or during incoming or outgoing calls.

We are currently working with Apple and Verifone on a workaround / resolution.

Disable automatic updates

  1. Open the Settings app.
  2. Tap General then Software Update.
  3. Tap Automatic Updates
  4. Turn the toggle to the off position.

on older versions of iOS

  1. Open the Settings app.
  2. Tap iTunes & App Store.
  3. Locate Automatic Updates and turn the toggle to the off position.


If you have already updated to iOS 13 or iOS 13.1 or have an iPhone 11, the only workarounds are: