If you have accidentally overcharged or double charged a passenger, ingogo is able to refund the amount back to the passenger.
Please provide as much detail about the payment as possible, such as the date and time, amount, and/or the location where the payment took place.
Contact our customer service centre as soon as possible by:
- Creating a support ticket via the menu in your app
- Calling 1300 008 294
- Emailing firstname.lastname@example.org