Racism and discrimination


Discrimination is behaviour towards a person or group of persons that involves unfavourable treatment due to one’s gender, marital status, pregnancy, parental status, breastfeeding, age, race, impairment/disability, religion, political beliefs/activities, trade union activities, lawful sexual activity etc.

Living in one of the world’s most multicultural countries, a Taxi Driver in any shift in an Australian city or town will meet and interact with people from different backgrounds. Being different is now viewed as something to be proud of and as a feature of our national identity. Taxi Drivers need to accept cultural differences and learn to enjoy the diversity of their customers. Ask, listen and check. Some customers may not want to talk about their heritage where others will enjoy the opportunity to talk about their national origins. All customers, irrespective of their background, must be treated equally.


Racism is treating someone unfairly simply because of their race, colour, descent, national or ethnic origin or immigrant status. Racism is unacceptable and illegal, and under the law, you must treat people of all backgrounds equally.