What happens if I lock my ingogo card?

For security reasons, if you enter you ingogo card pin incorrectly three times, the card will be automatically blocked.

If you remember the card's pin, you can contact support and request it is unblock.

As the pins cannot be changed, if you do not remember the pin you will need a new card. Please come to our office to collect a new card. You will need to pay $10 to collect the new card.