What happens when I take a toll road that wasn’t part of the fare?

If you take a toll route that is not part of the fare you will not receive the toll as part of your payment.

If the passenger asks you take a different route which did not include a toll, you will need to collect payment separately for the extra toll.

Please do not charge the passenger for a toll unless they ask you to take the route. Passengers might book a route to avoid tolls, so charging them extra is not very honest and would likely lead to a complaint