What if I lose my devices?

Should you lose your vx690 terminal please notify our customer service team immediately, so we can deactivate the devices and prevent any unauthorised usage.

If the devices are stolen we need you to to get a police report and then come into the office within 24 hours.

When devices are lost you will be required to pay a replacement fee.

Replacement costs include $49 for the vx690 terminal and $20 for the vx690 charger.

If you manage to locate your devices we will refund any replacement costs you have have paid to us.

For information please visit the Terms and Conditions.