What if my vx690 terminal won't connect to Wifi?

If you are having trouble connecting your xv690 terminal to WIFI here are some things to ensure your devices are configured correctly:

  1. Check the name of your phone and ensure there are no special characters in it.
  2. Check the hotspot password and ensure that it is made up of 8 numbers. Also, try to avoid using the same number twice in a row, as it will make it hard to enter the password.

You can find instruction on how to prepare your phone for hotspot here.

Should you choose a hotspot password that includes duplicate numbers wait until the cursor moves before entering the next number (Wait a few seconds before typing the next number).

If you have any further issues please contact customer support.