Why does ingogo have Passenger Cancellation Fees?

Both drivers can passengers can receive a cancellation fee.

Passenger cancellation fees are in place to ensure both you and your driver are treated fairly and to compensate the driver for:

a) The time they’ve spent travelling to pick up you up; and
b) The loss of potential income from not accepting alternative available bookings.

For more information on when a Passenger Cancellation fee may apply, please see here.