Why wasn’t I reimbursed for tolls?

If you tap FINISH JOB or TAKE PAYMENT before you’ve reached your destination, we’re unable to reimburse you for any tolls you’ve incurred along the journey.  

We’re also unable to reimburse you for any tolls incurred if the route selected by the passenger did not include tolls.  See what happens if I take a toll road that wasn’t part of the fare?

Occasionally GPS inaccuracy results in us failing to correctly detect your route.  If this is the case, please raise a support ticket from the job details screen and we’ll take care of it for you.