Bother passengers and drivers can receive cancellation fees.
Under certain circumstances drivers can receive a cancellation fee if they cancel your booking and we are unable to locate another driver. See when does a cancellation fee apply?
Also, if your driver does not show up for your booking, and you select one of the below cancellation reasons, the trip request will be investigated to confirm if the driver is at fault.
1. The driver is moving away from you
2. The driver prompted you to cancel
3. The driver is more than 5 minutes late than their original estimated collection time
4. The driver has marked the booking as collected, but you have indicated you are not in the cab
If the driver is determined to be at fault, they will be charged a $10 Fee.