I forgot something in the taxi, what should I do?

If you’ve lost an item in one of our taxis, please contact our National Support Centre on 1300 008 294 during business hours or complete the form on the Contact Us page.

Please ensure you provide as much detail as possible including the date of your taxi trip, the amount charged, the last 4 digits of your credit card, item(s) missing and your contact phone number. And, if you have a copy of the receipt, please take a picture of this using your phone and email this to our National Support Centre on support@ingogo.com.au.

Our team will contact you and the driver as soon as possible. We’ll do our best to help you get your lost property back, however, we cannot promise or guarantee return. The sooner you can contact us, the better our chances are of recovering the item.

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