When will a Passenger Cancellation Fee not be incurred?

If you cancel a booking within the specified cancellation period you will not be charged a passenger cancellation fee. Acceptable cancellation periods are detailed below:

BOOKING TYPE TIME TO REQUESTED PICK-UP PASSENGER CANCELLATION FEE WILL BE INCURRED
Immediate Booking Less than 15 minutes Within 2 minutes from the time the driver accepts your booking
Advanced Booking More than 15 minutes and less than 1 hour Within 5 minutes from the time your driver accepts your booking
Advanced Booking More than 1 hour More than 1 hour

If you cancel a booking and select one of the below 3 reasons, the trip request will be investigated to confirm if the driver is at fault.

    1. The driver is moving away from you
    2. The driver prompted you to cancel
    3. The driver is more than 5 minutes late than their original estimated collection time

If the driver is determined to be at fault, they will be charged a $10 Fee, which will be passed on to you as compensation.

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