---
title: ingogo | Driver Terms and Conditions
description: Using our platform means agreeing to the terms set out in this document. ingogo aims to help you increase the number of fares you receive and to help you earn additional money from services you provide to ingogo which helps us to give our customers a better taxi/hire car experience.
---

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## Driver Terms and Conditions

 

Version Published: 16.03.2021

ingogo Limited ABN 27 152 473 482 (“ingogo” or “we”) operates the ingogo driver communication system, web pages, payments and settlement system ("ingogo platform").The ingogo platform facilitates the booking of Licensed Taxi or Hire Cars for private and business users (“Traveller”). Travellers are connected with Licensed taxi or hire car drivers (“Driver”) by using mobile phone application or web-based technology where they can manage their booking, communicate with the driver, pay the fare and any ingogo service fees either through their mobile phone, through ingogo web pages, through the ingogo corporate card, through the payment terminal supplied to you by ingogo or by cash.

ingogo provides access to (and rights to use) the ingogo platform, associated software and hardware to Drivers so that they may view the location and intended destination of Travellers wanting a taxi/hire car and manage other functions using the ingogo platform. However, and without limiting any specific provisions of the following terms and conditions, the use by you of such technology and information (including any Traveller information) is solely limited to the provision by you of taxi/hire car services only and cannot be used by you for any other purpose.

Accessing the ingogo platform or any other services provided by ingogo, It is a condition of such access that you do so on the basis of, and you agree to be bound by, the following terms and conditions (“Terms”).

1. **General**
2. **Permitted Use of the ingogo platform** 
     1. a registered taxi driver with a current unrestricted Australian drivers licence for at least 12 months in the preceding 2 years if you drive a taxi; or
     2. you have a hire car driver authority and a current unrestricted Australian drivers licence for at least 12 months in the preceding 2 years if you drive a hire car;
     3. and you agree to comply with all applicable laws and regulations governing the operation of your taxi/hire car consistent with your use of the ingogo platform.
     4. and you agree it is your sole responsibility to ensure that the taxi or hire car you are driving is fully registered, insured, compliant and regularly maintained. If not it is your responsibility to ensure that you find a suitable replacement taxi or hire car.
     5. and you agree your taxi or hire car will be covered by a valid insurance policy for third party property damage with cover of at least $5 million. It is your responsibility to ensure that any vehicle you drive has the appropriate coverage.
3. **User ID, Password and Security**
4. **Driving while using a mobile device.**  
   You must comply with all traffic laws and only use your mobile device in hands free mode when operating a motor vehicle. We strongly recommend that any device running the ingogo software is securely attached to a cradle and does not obstruct your view of the road. ingogo has no responsibility or liability for your failure to comply with any applicable law.
5. **GPS Positioning & Privacy**  
   You acknowledge that the ingogo application is able to track its location periodically in order to provide a listing of nearby intending Travellers. You give permission for ingogo to track that location and display it to Travellers and other users of the ingogo platform, as well as using that information and its history for ingogo’ s commercial purposes, profiling, logistics planning and for all law enforcement and Traveller security purposes.
6. **Unauthorised Use of the ingogo platform**  
   Illegal and/or unauthorised uses of the ingogo platform, whether for unauthorised Traveller collections, unauthorised framing of or linking to the ingogo platform or otherwise, may result in ingogo terminating your rights to use the ingogo platform.
7. **Breach of these Terms and Conditions**
8. **Disclaimers** 
     1. ingogo will not be liable for injury or damage of any kind arising from the use of the ingogo platform or mobile phone, including without limitation, direct, indirect, incidental, punitive and consequential damages.
     2. ingogo makes no guarantee of any specific result from use of the ingogo platform or use of the ingogo service, other than the revenue to which you are entitled under the subsequent provisions of these Terms.
     3. ingogo disclaims any and all liability for the acts, omissions or misconduct of any ingogo platform users, Travellers, drivers, advertisers/sponsors, employees, contractors or otherwise, whether authorised or not, in connection with any use of the ingogo platform and/or the ingogo website or any other service offered or provided by ingogo.
9. ingogo Supplied Equipment  
   Collectively, the ingogo Verifone payment terminal, cradle and chargers are referred to as (“ingogo Equipment”) 
     1. ingogo may provide you with a Verifone vx690 payment terminal (the "ingogo Verifone payment terminal")
     2. You agree that you will pay ingogo a deposit ("terminal deposit") for the ingogo Verifone payment terminal using the credit card provided to us by you. The deposit amount has been provided to you prior to receiving the ingogo Verifone payment terminal.
     3. The terminal deposit will be refunded within 30 days of the return of the ingogo Verifone payment terminal in full working order (which may be determined by Verifone).
     4. The terminal deposit will not be refunded if the ingogo Verifone payment terminal is not returned in full working order (which may be determined by Verifone).
     5. You agree that ingogo will collect a monthly terminal rental fee. The terminal rental rates are contained in the **Schedule of Fees** and have been provided to you prior to receiving the ingogo Verifone payment terminal.
     6. You agree that ingogo will collect a monthly terminal insurance fee. The terminal insurance rates are contained in the **Schedule of Fees** and have been provided to you prior to receiving the ingogo Verifone payment terminal.
     7. If you lose or misplace the ingogo Verifone payment terminal or the ingogo Verifone payment terminal is stolen you MUST contact us immediately through the ingogo mobile app, through the ingogo website [https://www.ingogo.com.au](https://www.ingogo.com.au/) or by sending an SMS to 0477 765 035 or email [driver-account-support@ingogo.com.au](mailto:driver-account-support@ingogo.com.au) AND you must report this immediately to Police and provide ingogo with the Police incident report number.
     8. The ingogo Verifone payment terminal at all times remains the property of ingogo and you are responsible for the replacement cost of any item stolen, lost or damaged or not returned to ingogo in accordance with these terms and conditions.
     9. ingogo may at any time require you to pay for repair or replacement of the ingogo Verifone payment terminal. Repair costs are variable and determined by Verifone. The terminal repair rates are contained in the **Schedule of Fees** and have been provided to you prior to receiving the ingogo Verifone payment terminal.
     10. ingogo may terminate your access to the ingogo platform in its absolute discretion for any misuse of the ingogo platform, or any failure to comply with ingogo’s stated policies or these Terms, or if in ingogo’s reasonable opinion you are not a fit and proper person to provide services through the ingogo platform. If your access is terminated you must return the ingogo Verifone payment terminal in working order to our office within 7 days.
     11. When you return the ingogo Verifone payment terminal you will be provided with a receipt from ingogo confirming the return of the item. Please retain this receipt as proof of your return.
10. **Payment Methods, Pricing and Fees**  
      1. If you receive a booking request through the ingogo platform, you will be offered a booking from the pick-up location to the destination specified in the booking request. The total amount payable by a Traveller for a booking will either be calculated and provided to you by the ingogo platform, or you will be instructed to use the Government approved taxi meter calculation device (“taxi meter”) in your vehicle for the duration of the journey to calculate the total amount payable.
      2. If you are instructed to use your taxi meter it is your responsibility for ensuring the correct fare which may include but is not limited to fees, tolls, extras, surcharges, government levies, insurance levies, airport fees and any ingogo service charges has been calculated correctly. 
      3. ingogo may choose to charge either the traveller or the driver a service fee as outlined in the Schedule of Fees.
      4. ingogo will not reimburse you for any miscalculations of the total fare, however we will reasonably consider a request for compensation in unusual or unexpected circumstances.
      5. If you accept a booking request, you agree that you will pick up the Traveller at the pick-up location at the time requested in the booking request, that you will deliver the Traveller to the destination specified in the booking request and, except as otherwise stated in these Terms, you must not charge the Traveller any additional or non-approved amounts.
      6. Payments for trips booked through the ingogo platform will either be:
      7. Where the Traveller has chosen to pay through the app, the payment cannot be processed by you through the ingogo payment terminal or any other payment terminal. For the avoidance of doubt, this paragraph does not apply to additional amounts agreed between you and the Traveller pursuant to paragraph (a) above.
      8. Where the Traveller has chosen to pay other than through the app:
      9. **You must not provide cash out to Travellers on any credit card transaction**. If you do, you will be liable for any resulting chargeback, this may also result in your ingogo account being suspended or terminated.
      10. If you accept an ingogo booking and subsequently fail to acknowledge you are on route via your ingogo application or you cancel the job, you may be penalised either by being temporarily locked out from the system or receive a monetary penalty of up to **$50 AUD.** If you repeatedly do this ingogo reserves the right to suspend your access to jobs or terminate your account with ingogo.
      11. If you accept an ingogo booking but do not intend to complete the trip ingogo reserves the right to suspend your access to jobs or terminate your account with ingogo you may also receive a monetary penalty of up to **$100 AUD.**
      12. If you accept an ingogo booking with the intention of avoiding passing on the ingogo service fee we reserve the right to suspend your access to jobs or terminate your account. You may also receive a monetary penalty of up to **$100 AUD.**
      13. If you cannot complete a job you must cancel it immediately. This is to ensure we can find another driver so the Traveller receives a reliable transport experience and so that we can track every trip accurately and ensure private and business Travellers can pay via ingogo accounts.
      14. Drivers do not receive any commission on payments made in relation to bookings through the ingogo platform.
      15. If your account with ingogo falls below zero as a result of the amount of ingogo service fees collected by you on ingogo’s behalf exceeding the amount ingogo owes you, that amount is a debt due and payable to ingogo. You must repay that amount within 2 days of being notified by ingogo. If you fail to repay, ingogo may suspend or terminate your access to part or all of the ingogo platform and, without limitation, the amount owing may be dealt with pursuant to clause 15.
      1. ingogo processes Traveller credit or debit cards which may include: Visa, MasterCard, American Express, Diners Club, JCB and any other branded debit, credit or charge card of which ingogo may give you notice. ingogo CANNOT accept Cabcharge cards. You must use the ingogo platform to process payments if you want to take advantage of ingogo’s commission arrangements. In that case it is your responsibility to enter the correct fare. Once the total amount is processed, this cannot be changed.
      2. ingogo charges Travellers a processing fee (inclusive of GST) in all States and Territories of Australia for physical card payments by Visa, MasterCard, American Express, Diners Club and JCB credit or debit cards as outlined in the **Schedule of Fees**. The processing fee is payable on the total amount processed, including the base fare, extras, tolls, levies, GST and any other charges. ingogo will pay you a percentage commission on any amount successfully processed to a Traveller’s credit/debit card for a trip in which you processed the card payment via our payment terminal.
         
         The Commission rates have been provided to you at the time of signing up to the ingogo platform or by other written notification. Subject to applicable laws, the Commission rates may change and ingogo will notify you using the ingogo platform or other written notification prior to any such change.
      3. You agree to inform a Traveller of fees payable for a transaction using the ingogo Equipment prior to processing the transaction so the Traveller has an opportunity to decide whether to proceed with the payment option or not.
      4. The taxi fare is set by government regulations and calculated according to the meter in your taxi. If you enter the metered fare when prompted, ingogo will add the ingogo payment surcharge automatically when charging the customer, and your commission will be calculated according to these Terms.
      5. ingogo does not determine tolls or other road or airport or any other usage or access fees that may be incurred during the trip – it is your responsibility to add those to the metered fare, or to add them to the Extras section of the meter, to ensure that you enter the correct payment amount into the ingogo platform.
      6. **You must not provide cash out to Travellers on any credit card transaction**. If you do, you will be liable for any resulting chargeback, this may also result in your ingogo account being suspended or terminated.
      1. You must nominate your personal Australian bank account for deposit of your settlements, ingogo does not charge a fee to deposit settlements to a bank account.
      2. ingogo will transfer into your nominated bank account all base fares collected via our payment facility for trips driven by you and that you are entitled to within 2 business days of that amount being received from the Traveller. Depending on your bank, there may be a settlement delay for which we are not responsible. Some banks only recognise transfers on business days and weekends and public holidays may cause a delay in receipt of your payment.
      3. At the same time that we transfer all fares to you that you are entitled to, we will also pay into your nominated bank account your commission on credit card surcharge revenue and any other taxi driver service incentive payments we may decide to offer from time to time. It is your responsibility to ensure we have your Australian Business Number correctly recorded as without this we may be obliged to withhold tax and report that withholding to the Australian Taxation Office.
      1. You agree that ingogo may invoice, direct debit from your bank account, charge your credit card or deduct from any money that ingogo may owe you, any amounts owed to ingogo under these Terms or otherwise.
      2. ingogo may withhold payment on any fares at our discretion where we suspect fraudulent activity by you as a Driver, using a series of methods that we use to determine fraudulent activity.
      3. You must make all payments due to ingogo under these Terms without set off or counterclaim.
11. **Promotion of the ingogo service to Travellers**  
    You agree to promote the ingogo service to Travellers in your vehicle (unless it would be inappropriate to do so in a particular case) by explaining the service to them and making available promotional materials that we may provide to you.
12. **Standards and Guidelines**  
    You agree to comply with:
13. **Our Rating system**
14. **ingogo platform Guidelines for Driver Use**
15. **Unused & unreturned equipment monthly fees, debt collection & legal recourse** 
      1. Appointing debt recovery agents. When a debt recovery agent is appointed, ingogo is entitled to charge you a fee of $150 recoverable by the agent in addition to any amounts outstanding and any other costs of ingogo to recover amounts;
      2. Informing the police the item has been stolen;
      3. Taking legal action to recover any monies due and report your full personal details to a credit rating service which may impact your credit worthiness and ability to borrow money and obtain services; and
      4. ingogo may share your details with other taxi/hire car related businesses which may impact your ability to access their services.
16. **GST**
17. **Indemnity**  
    You agree to indemnify and keep indemnified ingogo against, and must pay ingogo on demand the amount of, all losses, liabilities, costs (including legal costs and penalties) expenses and damages incurred or arising in connection with any breach by you of your obligations under these Terms or any breach of your obligations by any of your officers, employees, advisers or contractors, or arising from any dispute between you and any customer in respect of the use of the ingogo platform, except to the extent that the dispute has arisen due to ingogo's act or omission, including where ingogo breaches these Terms. This indemnity is a continuing obligation and continues after use of the ingogo platform. It is not necessary for ingogo to incur expense or make payment before enforcing this indemnity.
18. **No waiver**  
    If at any time ingogo does not enforce any of these Terms or grants you time or other indulgence, ingogo shall not be construed as having waived that term or its right to later enforce that or any other term.
19. **Severability**  
    If any provision of these Terms is held illegal or unenforceable, then such illegality or unenforceability shall not affect the remaining provisions of these Terms which shall remain in full force and effect.
20. **Governing Law**
    
    These Terms are governed by, and construed in accordance with, the law in force in the State in which you provide the taxi/hire car services. The parties submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that State, and any court that may hear appeals from any of those courts, for any proceedings in connection with these Terms.

## Annexure A

## ingogo Schedule of Fees

Version Published: 16.03.2021

This policy outlines the standard fees and charges associated with using the ingogo platform, either as an ingogo Driver or ingogo Traveller.

### Traveller Fees & Charges

- **ingogo Booking Service Fee**

When a Taxi booking is successfully facilitated through the ingogo platform an ingogo Service Fee may apply. A metered fare is calculated using a Government approved taxi meter calculation device. The meter amount is not inclusive of the ingogo Service Fee.

| Fare Type: | Booked Through ingogo: | Fulfilled By ingogo: | Service Fee (GST Inclusive) |
| --- | --- | --- | --- |
| Metered | Yes | Yes | $2 |
| Metered | No | Yes | $1 |
| Metered | Yes | No | $1 |
| Fixed Fare | Yes | Yes | 15% of metered fare |
| Flat rate |   |   |   |

- **Credit Card Surcharge:**

ingogo charges Travellers up a processing fee (inclusive of GST) for credit card payments by Visa, MasterCard, American Express, Diners Club and JCB credit or debit cards. The processing fee is payable on the total amount processed, including the base fare, extras, tolls, levies, GST and any other charges.

| State: | Non-Cash Credit Card Surcharge Rate |
| --- | --- |
| ACT | 5% |
| NSW | 5% |
| NT | 5% |
| QLD | 5% |
| SA | 5% |
| TAS | 10% |
| VIC | 4% |
| WA | 5% |

- **Schedule of Charges for ingogo Equipment **

The table below outlines the fees and charges associated with using ingogo Equipment:

| Item | Charge | Recurrence |   |
| --- | --- | --- | --- |
| Verifone Vx690 Payment Terminal Rental | $1.10 | Monthly | Charged monthly to your nominated credit card. |
| Verifone Vx690 Payment Terminal Charger Replacement Cost | $20.00 | Per Unit | You are entitled to one (1) replacement charger at no cost.  Subsequent replacements will be charged to your nominated credit card. |
| Verifone Vx690 Payment Terminal Low Usage Fee | $16.50 | Monthly | Applies when monthly turnover of card-present payments falls below $650 if operating in the Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania or Western Australia. Applies when monthly turnover of card-present payments falls below $1000 if operating in VIC. This is charged to your nominated credit card. |
| Verifone Vx690 Payment Terminal Repair (Grade 1) | $65.00 | Per incident | Cosmetic Damage- Printer cover, printer rollers, feet.  Charged to your nominated credit card. |
| Verifone Vx690 Payment Terminal Repair (Grade 2) | $144.00 | Per incident | Replacement of external membrane.  Includes damage to LCD, keypad, printer and chassis. Charged to your nominated credit card. |
| Verifone Vx690 Payment Terminal Repair (Grade 3) | $222.00 | Per incident | Replacement of Main board, I/O board, GSM module.  (usually liquid damage).  Charged to your nominated credit card. |
| Verifone Vx690 Payment Terminal Replacement (Grade 4) | $400.00 | Per incident | Lost / Stolen or beyond economical to repair.  Charged to your nominated credit card. |

#### About Us

ingogo is all about a fair go for all.  As a technology company, ingogo puts passengers in direct contact with licensed taxi drivers and provides a payment platform that is more transparent and fairer for all.  ingogo is the app for ALL taxi operators in all major Australian cities.

Our ability to integrate seamlessly with the leading business expense management systems has helped hundreds of Australian businesses big and small save thousands of dollars on their taxi travel.  It's no wonder we're Australia's fastest growing taxi app.

#### Quick Links

- [Privacy Policy](https://www.ingogo.com.au/privacy)
- [Passenger Terms & Conditions](https://www.ingogo.com.au/ingogo-passenger-terms-and-conditions)
- [Driver Terms & Conditions](https://www.ingogo.com.au/ingogo-driver-terms-and-conditions)

#### Contact Us

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