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Driver Terms and Conditions

Version Published: 29.07.2020

ingogo Limited ABN 27 152 473 482 (“ingogo” or “we”) operates the ingogo driver communication system, web pages, payments and settlement system ("ingogo platform").The ingogo platform facilitates the booking of Licensed Taxi or Hire Cars for private and business users (“Traveller”). Travellers are connected with Licensed taxi or hire car drivers (“Driver”) by using mobile phone application or web-based technology where they can manage their booking, communicate with the driver, pay the fare and any ingogo service fees either through their mobile phone, through ingogo web pages, through the ingogo corporate card, through the payment terminal supplied to you by ingogo or by cash.

ingogo provides access to (and rights to use) the ingogo platform, associated software and hardware to Drivers so that they may view the location and intended destination of Travellers wanting a taxi/hire car and manage other functions using the ingogo platform. However, and without limiting any specific provisions of the following terms and conditions, the use by you of such technology and information (including any Traveller information) is solely limited to the provision by you of taxi/hire car services only and cannot be used by you for any other purpose.

Accessing the ingogo platform or any other services provided by ingogo, It is a condition of such access that you do so on the basis of, and you agree to be bound by, the following terms and conditions (“Terms”).

  1. General
    1. ingogo is not responsible and has no liability to you or any third party for any motor vehicle transportation services that you provide to Travellers for reward.
    2. ingogo reserves the right to change these Terms at any time, effective immediately upon posting of such amended Terms on the ingogo platform. To ensure you are aware of the latest version of these Terms and Conditions of Use, please check the ingogo website  at https://www.ingogo.com.au/terms periodically.
  2. Permitted Use of the ingogo platform
    1. You agree that you are only authorised to access and utilise the ingogo platform for your own personal use during a shift under your taxi/hire car licence and/or applicable driver authority. You may not allow any other person to use your account number or driver authority. You must not use the ingogo platform in any other capacity whatsoever.
    2. You must not accept any job on behalf of another driver or any job that you cannot complete within the required timing (or which a reasonable driver would consider could not be completed within the required timing). If you accept a job and subsequently believe you will not be able to or cannot complete it for any reason, you must offload or cancel it immediately.
    3. You warrant that you are either:
      1. a registered taxi driver with a current unrestricted Australian drivers licence for at least 12 months in the preceding 2 years if you drive a taxi; or
      2. you have a hire car driver authority and a current unrestricted Australian drivers licence for at least 12 months in the preceding 2 years if you drive a hire car;
      3. and you agree to comply with all applicable laws and regulations governing the operation of your taxi/hire car consistent with your use of the ingogo platform.
      4. and you agree it is your sole responsibility to ensure that the taxi or hire car you are driving is fully registered, insured, compliant and regularly maintained. If not it is your responsibility to ensure that you find a suitable replacement taxi or hire car.
      5. and you agree your taxi or hire car will be covered by a valid insurance policy for third party property damage with cover of at least $5 million. It is your responsibility to ensure that any vehicle you drive has the appropriate coverage.
    4. The content, data and software on the ingogo platform is the property of ingogo or its third party licensors and is protected by copyright and confidentiality. You must not obscure, delete or modify the legal notices and other notices, trademarks, logos or information on the ingogo platform, nor disclose any confidential information about how the ingogo platform operates. You must not duplicate, download, publish, modify or otherwise use or distribute the ingogo platform for any purpose unless specifically authorised by ingogo to do so.
    5. You must only use the ingogo platform and services for its intended purposes. You must not use the ingogo platform or services for sending or storing any unlawful or objectionable material or for fraudulent purposes. If you suspect any fraudulent or illegal behaviour on the ingogo platform you must notify ingogo either through the ingogo website https://www.ingogo.com.au or by sending an SMS to 0477 765 035 and contacting the Police immediately.
    6. You must not use the ingogo platform or service to cause nuisance, annoyance or inconvenience, or to commit any offence under applicable telecommunications laws.
    7. You must not impair the proper operation of the ingogo platform.
    8. You must not try to harm or interfere with the ingogo platform in any way whatsoever.
    9. You must keep secure and confidential your account password or any identification we provide you which allows access to the Service.
    10. You must provide us with whatever proof of identity we may reasonably request and you consent to us scanning it and storing a copy in ingogo’s databases for security, law enforcement, identity verification and other reasonable or incidental purposes we think fit. This may include sending a copy of your driver’s photo authority to any ingogo Traveller that enters a taxi/hire car under your control so that the Traveller can verify that you are in fact the driver that accepted their booking.

      We may also supply a copy of any document you have furnished us to the police, the relevant Department of Transport, or any other regulatory authority where there is good cause for any of the foregoing to request it. You also consent to ingogo using your personal information including but not limited to your full name, date of birth, home address, ABN, drivers license, taxi authority and any other required information that we hold in order to supply this data to any Australian Government Authority, third-party identity services or supplier. This may include but is not limited to (i) periodically running a criminal history and background check, (ii) to comply with various State Transport Regulations (iii) to conduct an AML/KYC/CTF check. Whilst you continue to have an account with ingogo we will continue to periodically use your personal data for these purposes and you consent to ingogo doing so. If you do not consent you must request that your account with ingogo is closed.
    11. To the extent permitted by applicable law, you are personally responsible for the safety and wellbeing of any ingogo Traveller whose booking was accepted by use of the ingogo mobile phone issued to you.
  3. User ID, Password and Security
    1. You are responsible for maintaining the confidentiality of any user ID and/or password provided to you by ingogo for use in connection with the ingogo platform or any other ingogo service. You expressly agree not to share your user ID and/or password with any other person.

      You are solely responsible for all activities that occur under your user ID and/or password, and you agree to notify ingogo immediately of any unauthorized use of your user ID and/or password or any other breach of security related to the ingogo platform. If you are concerned that your password has been compromised, or you have lost your mobile phone with ingogo software, it is your responsibility to contact ingogo immediately either through the ingogo website https://www.ingogo.com.au or by sending an SMS to 0477 765 035 or email driver-account-support@ingogo.com.au and advise us so we may temporarily disable your account. ingogo will not be liable for any loss or damage arising from your failure to safeguard your user ID, password, mobile device or your failure to comply with any of the requirements of this clause.
    2. You must keep all information about a Traveller, card holder or payment details received by use of the ingogo platform confidential and you must not disclose such information, including any cardholder name or account numbers to any person other than ingogo or as required by law.
  4. Driving while using a mobile device.

    You must comply with all traffic laws and only use your mobile device in hands free mode when operating a motor vehicle. We strongly recommend that any device running the ingogo software is securely attached to a cradle and does not obstruct your view of the road. ingogo has no responsibility or liability for your failure to comply with any applicable law.
  5. GPS Positioning & Privacy

    You acknowledge that the ingogo application is able to track its location periodically in order to provide a listing of nearby intending Travellers. You give permission for ingogo to track that location and display it to Travellers and other users of the ingogo platform, as well as using that information and its history for ingogo’ s commercial purposes, profiling, logistics planning and for all law enforcement and Traveller security purposes.
  6. Unauthorised Use of the ingogo platform
    Illegal and/or unauthorised uses of the ingogo platform, whether for unauthorised Traveller collections, unauthorised framing of or linking to the ingogo platform or otherwise, may result in ingogo terminating your rights to use the ingogo platform.
  7. Breach of these Terms and Conditions
    1. If you breach these Terms or use the ingogo platform in a manner which violates the rights of ingogo or any other person, or to contravene any law, ingogo may suspend or terminate your use of the ingogo platform, prevent you from making future use of the ingogo platform, and reserve the right to take legal action against you. Where ingogo intends to suspend or terminate your use of the ingogo platform or prevent you from making future use of the ingogo platform, ingogo will endeavour to provide you with reasonable prior notice, together with reasons for that action being taken. If you wish to dispute that decision of ingogo, you may set out the reasons why you dispute ingogo’s intended actions and ingogo will act reasonably in considering your response.

      At its option, ingogo may refer any dispute to mediation under the auspices of the Technology Dispute Centre, Sydney (and the Technology Dispute Centre's rules for mediation will apply).
    2. Despite sub-paragraph (a) of this clause, ingogo may immediately terminate your use of the ingogo platform without notice where in ingogo's reasonable opinion you have breached these Terms on more than one occasion or have committed a serious breach of these Terms.
    3. ingogo has no liability to you where it terminates or suspends your use of the ingogo platform or otherwise takes any action in accordance with these Terms.
    4. You agree that monetary damages may not provide a sufficient remedy to ingogo for violations of these Terms and you consent to injunctive or other equitable relief for such violations.
    5. ingogo may release information about you if required by law. ingogo may also release user information about you in accordance with its Privacy Policy.
  8. Disclaimers
    1. While our rating system (where applicable) endeavours to indicate an intending Traveller’s reliability, we do not and cannot guarantee that the Traveller will be at the specified pickup location or that they are an honest, reliable, solvent or sober Traveller.
    2. While ingogo endeavours to ensure high levels of availability, the nature of information technology platforms and, more importantly, communication networks means that ingogo cannot and does not warrant or promise that the ingogo platform will be error-free or uninterrupted. ingogo relies on a number of third party providers of plugins, tools and services to maintain continuous operation of its systems. ingogo will not be liable for any prolonged or repeated disruptions arising from causes beyond its control, including (without limitation) where a key service provider suffers outages or other disruptions.
    3. The ingogo platform and its content are delivered on an "as-is" and "as-available" basis. In particular, you may not be able to access the ingogo platform if you are in a location where mobile phone reception is poor or non-existent for the network to which it is connected.
    4. ingogo cannot ensure that files you download from the ingogo platform will be free of viruses or contamination or destructive features although ingogo will take steps consistent with industry practice to protect against this occurring.
    5. ingogo will not be liable for any costs associated with the use of a mobile device that was not provided by ingogo.
    6. ingogo does not by these Terms exclude any rights and remedies in respect of goods or services under the Australian Consumer Law which cannot be excluded, restricted or modified. However, to the maximum extent permitted by law, ingogo excludes all rights, remedies, conditions, warranties and liability in respect of goods or services which arise from your use or inability to use the ingogo platform. In particular, to the fullest extent permitted by law:
      1. ingogo will not be liable for injury or damage of any kind arising from the use of the ingogo platform or mobile phone, including without limitation, direct, indirect, incidental, punitive and consequential damages.
      2. ingogo makes no guarantee of any specific result from use of the ingogo platform or use of the ingogo service, other than the revenue to which you are entitled under the subsequent provisions of these Terms.
      3. ingogo disclaims any and all liability for the acts, omissions or misconduct of any ingogo platform users, Travellers, drivers, advertisers/sponsors, employees, contractors or otherwise, whether authorised or not, in connection with any use of the ingogo platform and/or the ingogo website or any other service offered or provided by ingogo.
    7. Without limiting the other provisions of this clause 8, you must report to us either through the ingogo website https://www.ingogo.com.au or by sending an SMS to 0477 765 035 or email driver-account-support@ingogo.com.au at the earliest opportunity any inappropriate behaviour or misconduct of another user of the ingogo platform including Travellers, drivers, advertisers, employees, contractors or staff, and ingogo may investigate your report and take whatever action it believes appropriate, in its sole discretion.
  9. ingogo Supplied Equipment
    Collectively, the ingogo Verifone payment terminal, cradle and chargers are referred to as (“ingogo Equipment”)
    1. Verifone vx690 payment terminal
      1. ingogo may provide you with a Verifone vx690 payment terminal (the "ingogo Verifone payment terminal")
      2. You agree that you will pay ingogo a deposit ("terminal deposit") for the ingogo Verifone payment terminal using the credit card provided to us by you. The deposit amount has been provided to you prior to receiving the ingogo Verifone payment terminal.
      3. The terminal deposit will be refunded within 30 days of the return of the ingogo Verifone payment terminal in full working order (which may be determined by Verifone).
      4. The terminal deposit will not be refunded if the ingogo Verifone payment terminal is not returned in full working order (which may be determined by Verifone).
      5. You agree that ingogo will collect a monthly terminal rental fee. The terminal rental rates are contained in the Schedule of Fees and have been provided to you prior to receiving the ingogo Verifone payment terminal.
      6. You agree that ingogo will collect a monthly terminal insurance fee. The terminal insurance rates are contained in the Schedule of Fees and have been provided to you prior to receiving the ingogo Verifone payment terminal.
      7. If you lose or misplace the ingogo Verifone payment terminal or the ingogo Verifone payment terminal is stolen you MUST contact us immediately through the ingogo mobile app, through the ingogo website https://www.ingogo.com.au or by sending an SMS to 0477 765 035 or email driver-account-support@ingogo.com.au AND you must report this immediately to Police and provide ingogo with the Police incident report number.
      8. The ingogo Verifone payment terminal at all times remains the property of ingogo and you are responsible for the replacement cost of any item stolen, lost or damaged or not returned to ingogo in accordance with these terms and conditions.
      9. ingogo may at any time require you to pay for repair or replacement of the ingogo Verifone payment terminal. Repair costs are variable and determined by Verifone. The terminal repair rates are contained in the Schedule of Fees and have been provided to you prior to receiving the ingogo Verifone payment terminal.
      10. ingogo may terminate your access to the ingogo platform in its absolute discretion for any misuse of the ingogo platform, or any failure to comply with ingogo’s stated policies or these Terms, or if in ingogo’s reasonable opinion you are not a fit and proper person to provide services through the ingogo platform. If your access is terminated you must return the ingogo Verifone payment terminal in working order to our office within 7 days.
      11. When you return the ingogo Verifone payment terminal you will be provided with a receipt from ingogo confirming the return of the item. Please retain this receipt as proof of your return.
  10. Payment Methods, Pricing and Fees
    1. Bookings through ingogo
      Where you accept a booking through the ingogo platform, the following terms apply:
      1. If you receive a booking request through the ingogo platform, you will be offered a booking from the pick-up location to the destination specified in the booking request. The total amount payable by a Traveller for a booking will either be calculated and provided to you by the ingogo platform, or you will be instructed to use the Government approved taxi meter calculation device (“taxi meter”) in your vehicle for the duration of the journey to calculate the total amount payable.
      2. If you are instructed to use your taxi meter it is your responsibility for ensuring the correct fare which may include but is not limited to fees, tolls, extras, surcharges, government levies, insurance levies, airport fees and any ingogo service charges has been calculated correctly. 
      3. ingogo may choose to charge either the traveller or the driver a service fee as outlined in the Schedule of Fees.
      4. ingogo will not reimburse you for any miscalculations of the total fare, however we will reasonably consider a request for compensation in unusual or unexpected circumstances.
      5. If you accept a booking request, you agree that you will pick up the Traveller at the pick-up location at the time requested in the booking request, that you will deliver the Traveller to the destination specified in the booking request and, except as otherwise stated in these Terms, you must not charge the Traveller any additional or non-approved amounts.
      6. Payments for trips booked through the ingogo platform will either be:
        1. automatically processed by ingogo through the ingogo platform; or
        2. required to be collected by you at the end of the trip, whether through the ingogo Verifone payment terminal ("ingogo payment terminal"), by cash or other means.

          You will be informed in the ingogo driver application how payment should be processed, based on the Traveller’s selection when booking, and you must follow these instructions.
      7. Where the Traveller has chosen to pay through the app, the payment cannot be processed by you through the ingogo payment terminal or any other payment terminal. For the avoidance of doubt, this paragraph does not apply to additional amounts agreed between you and the Traveller pursuant to paragraph (a) above.
      8. Where the Traveller has chosen to pay other than through the app:
        1. at the end of the trip you must charge the Traveller the amount displayed in the ingogo driver application and no other amount. If you charge the Traveller a different amount, you will be liable for and must account to ingogo on demand for any difference.
        2. you agree to collect ingogo’s service fee from the Traveller as our agent and to account to us for those fees on demand.
        3. please be aware, and ensure any Traveller is aware, that any amount processed through a non-ingogo payment terminal may incur additional fees and surcharges.
      9. You must not provide cash out to Travellers on any credit card transaction. If you do, you will be liable for any resulting chargeback, this may also result in your ingogo account being suspended or terminated.
      10. If you accept an ingogo booking and subsequently fail to acknowledge you are on route via your ingogo application or you cancel the job, you may be penalised either by being temporarily locked out from the system or receive a monetary penalty of up to $50 AUD. If you repeatedly do this ingogo reserves the right to suspend your access to jobs or terminate your account with ingogo.
      11. If you accept an ingogo booking but do not intend to complete the trip ingogo reserves the right to suspend your access to jobs or terminate your account with ingogo you may also receive a monetary penalty of up to $100 AUD.
      12. If you accept an ingogo booking with the intention of avoiding passing on the ingogo service fee we reserve the right to suspend your access to jobs or terminate your account. You may also receive a monetary penalty of up to $100 AUD.
      13. If you cannot complete a job you must cancel it immediately. This is to ensure we can find another driver so the Traveller receives a reliable transport experience and so that we can track every trip accurately and ensure private and business Travellers can pay via ingogo accounts.
      14. Drivers do not receive any commission on payments made in relation to bookings through the ingogo platform.
      15. If your account with ingogo falls below zero as a result of the amount of ingogo service fees collected by you on ingogo’s behalf exceeding the amount ingogo owes you, that amount is a debt due and payable to ingogo. You must repay that amount within 2 days of being notified by ingogo. If you fail to repay, ingogo may suspend or terminate your access to part or all of the ingogo platform and, without limitation, the amount owing may be dealt with pursuant to clause 15.
    2. Payments through the ingogo payment terminal (rank and hail jobs)

      Where a trip is not booked through the ingogo platform (ie a job from a street hail or taxi rank) and you process a payment through the ingogo payment terminal, the following terms apply:
      1. ingogo processes Traveller credit or debit cards which may include: Visa, MasterCard, American Express, Diners Club, JCB and any other branded debit, credit or charge card of which ingogo may give you notice. ingogo CANNOT accept Cabcharge cards. You must use the ingogo platform to process payments if you want to take advantage of ingogo’s commission arrangements. In that case it is your responsibility to enter the correct fare. Once the total amount is processed, this cannot be changed.
      2. ingogo charges Travellers up to a 5% processing fee (inclusive of GST) in all States and Territories of Australia for physical card payments by Visa, MasterCard, American Express, Diners Club and JCB credit or debit cards. The processing fee is payable on the total amount processed, including the base fare, extras, tolls, levies, GST and any other charges. ingogo will pay you a percentage commission on any amount successfully processed to a Traveller’s credit/debit card for a trip in which you processed the card payment via our payment terminal.

        The Commission rates have been provided to you at the time of signing up to the ingogo platform or by other written notification. Subject to applicable laws, the Commission rates may change and ingogo will notify you using the ingogo platform or other written notification prior to any such change.
      3. You agree to inform a Traveller of fees payable for a transaction using the ingogo Equipment prior to processing the transaction so the Traveller has an opportunity to decide whether to proceed with the payment option or not.
      4. The taxi fare is set by government regulations and calculated according to the meter in your taxi. If you enter the metered fare when prompted, ingogo will add the ingogo payment surcharge automatically when charging the customer, and your commission will be calculated according to these Terms.
      5. ingogo does not determine tolls or other road or airport or any other usage or access fees that may be incurred during the trip – it is your responsibility to add those to the metered fare, or to add them to the Extras section of the meter, to ensure that you enter the correct payment amount into the ingogo platform.
      6. You must not provide cash out to Travellers on any credit card transaction. If you do, you will be liable for any resulting chargeback, this may also result in your ingogo account being suspended or terminated.
    3. Bank Settlements
      1. You must nominate your personal Australian bank account for deposit of your settlements, ingogo does not charge a fee to deposit settlements to a bank account.
      2. ingogo will transfer into your nominated bank account all base fares collected via our payment facility for trips driven by you and that you are entitled to within 2 business days of that amount being received from the Traveller. Depending on your bank, there may be a settlement delay for which we are not responsible. Some banks only recognise transfers on business days and weekends and public holidays may cause a delay in receipt of your payment.
      3. At the same time that we transfer all fares to you that you are entitled to, we will also pay into your nominated bank account your commission on credit card surcharge revenue and any other taxi driver service incentive payments we may decide to offer from time to time. It is your responsibility to ensure we have your Australian Business Number correctly recorded as without this we may be obliged to withhold tax and report that withholding to the Australian Taxation Office.
    4. General
      1. You agree that ingogo may invoice, direct debit from your bank account, charge your credit card or deduct from any money that ingogo may owe you, any amounts owed to ingogo under these Terms or otherwise.
      2. ingogo may withhold payment on any fares at our discretion where we suspect fraudulent activity by you as a Driver, using a series of methods that we use to determine fraudulent activity.
      3. You must make all payments due to ingogo under these Terms without set off or counterclaim.
  11. Promotion of the ingogo service to Travellers

    You agree to promote the ingogo service to Travellers in your vehicle (unless it would be inappropriate to do so in a particular case) by explaining the service to them and making available promotional materials that we may provide to you.
  12. Standards and Guidelines

    You agree to comply with:
    1. all the standards and regulations set forth in the relevant legislation, regulations and standards connected with the provision of taxi/hire car services by you and consistent with your use of the ingogo platform; and
    2. the ingogo platform guidelines for use (see clause 14).
  13. Our Rating system
    1. The ingogo platform may rate Travellers and/or Drivers in terms of their reliability of honouring bookings and making payments, and on the quality of service, but we cannot guarantee a Traveller continues to meet a certain rating standard.
    2. You acknowledge and agree that your rating may be displayed to the Traveller and that an adverse rating may affect your acceptance rate by Travellers.
    3. ingogo at its sole discretion may suspend or terminate your use of the ingogo platform if you are rated poorly for an unacceptable proportion of trips you complete.
  14. ingogo platform Guidelines for Driver Use
    1. ingogo strives to ensure we send to you reliable and trustworthy Travellers. The ingogo platform may be used to block anyone who does not act appropriately from using the ingogo platform again, using the same mobile number, and we may report their details to police. It is your responsibility to use the platform features to notify us of no shows or of any other inappropriate or illegal behaviour by an ingogo introduced Traveller. This way you will get better Travellers more often.
    2. When you accept a Traveller’s booking using the ingogo platform, you must as soon as possible make your way directly to pick them up and take them to their destination. In the case of advance bookings (bookings you accept generally 15mins or more ahead of the pickup time), you must arrive to pick them up at or before the time requested. If you do not respond promptly to or arrive punctually for bookings you have accepted, it may affect the volume of jobs you receive. Repeat offenders may have their access to the ingogo platform terminated.
    3. When you pick up an ingogo Traveller please verify the Traveller by asking for their name BEFORE they get in your taxi to ensure you have the right person as well as for your own security. If you persistently pick up the wrong person and leave ingogo Travellers without a taxi, you may be charged a cancellation fee and your access to the ingogo platform may be terminated.
    4. Travellers’ mobile phone numbers are made available to you solely for the purpose of contacting that Traveller in relation to a booking you have accepted from them. You must not use, misuse, disclose or copy a Traveller’s mobile phone number in any other way or for any other purposes.
    5. ingogo may call you from time to time in relation to your use of the ingogo platform. You agree to return ingogo’s phone call the same day. If you do not answer your phone when ingogo calls, ingogo will send an SMS asking you to call the office. If ingogo is unable to make contact with you, ingogo may suspend your access to jobs until contact is made without notice.
  15. Unused & unreturned equipment monthly fees, debt collection & legal recourse
    1. If you have been instructed to return any ingogo Equipment and fail to do so within the allotted time period of no less than 14 days from the initial notification then ingogo may take any action to recover any ingogo Equipment or money due to ingogo under these terms and conditions including:
      1. Appointing debt recovery agents. When a debt recovery agent is appointed, ingogo is entitled to charge you a fee of $150 recoverable by the agent in addition to any amounts outstanding and any other costs of ingogo to recover amounts;
      2. Informing the police the item has been stolen;
      3. Taking legal action to recover any monies due and report your full personal details to a credit rating service which may impact your credit worthiness and ability to borrow money and obtain services; and
      4. ingogo may share your details with other taxi/hire car related businesses which may impact your ability to access their services.
    2. ingogo may also recover from you any debt recovery costs or legal costs incurred by ingogo and may charge interest on any overdue amounts at an interest rate equal to the Reserve Bank cash rate plus 5% compounding daily. The total cost may amount to greater than $2,200 which you agree to pay.
    3. If you notify ingogo of your holidays in advance of taking leave from driving, you will not be charged any monthly fees by ingogo during your period of holiday. If the period of your holiday is 8 weeks or less you may keep your ingogo Equipment, however please ensure it is kept in a safe place during leave or alternatively return it to ingogo. If the period of your holiday is more than 8 weeks you must return the equipment to ingogo.
  16. GST
    1. ingogo may increase the amount (“original amount”) of any fee or other consideration payable by you that has not been specified to include GST by an additional amount so that the total amount payable by you is equal to the original amount plus the amount of any GST liability payable by you on the total amount.
    2. You must pay at any time and in any manner requested by ingogo any amount which ingogo decides is necessary to reimburse ingogo for any direct or indirect increase in the cost to ingogo of making, maintaining, administering, or carrying on any business connected with the supply of any facilities provided to you by ingogo resulting from any GST or other taxes or duties.
  17. Indemnity

    You agree to indemnify and keep indemnified ingogo against, and must pay ingogo on demand the amount of, all losses, liabilities, costs (including legal costs and penalties) expenses and damages incurred or arising in connection with any breach by you of your obligations under these Terms or any breach of your obligations by any of your officers, employees, advisers or contractors, or arising from any dispute between you and any customer in respect of the use of the ingogo platform, except to the extent that the dispute has arisen due to ingogo's act or omission, including where ingogo breaches these Terms. This indemnity is a continuing obligation and continues after use of the ingogo platform. It is not necessary for ingogo to incur expense or make payment before enforcing this indemnity.
  18. No waiver

    If at any time ingogo does not enforce any of these Terms or grants you time or other indulgence, ingogo shall not be construed as having waived that term or its right to later enforce that or any other term.
  19. Severability
    If any provision of these Terms is held illegal or unenforceable, then such illegality or unenforceability shall not affect the remaining provisions of these Terms which shall remain in full force and effect.
  20. Governing Law

    These Terms are governed by, and construed in accordance with, the law in force in the State in which you provide the taxi/hire car services. The parties submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that State, and any court that may hear appeals from any of those courts, for any proceedings in connection with these Terms.

Annexure A

ingogo Schedule of Fees

Version Published: 27.07.2020

This policy outlines the standard fees and charges associated with using the ingogo platform, either as an ingogo Driver or ingogo Traveller.

Traveller Fees & Charges

  • ingogo Booking Service Fee

When a Taxi booking is successfully facilitated through the ingogo platform an ingogo Service Fee may apply. A metered fare is calculated using a Government approved taxi meter calculation device. The meter amount is not inclusive of the ingogo Service Fee.

 

Fare Type:

Booked Through ingogo:

Fulfilled By ingogo:

Service Fee (GST Inclusive)

Metered

Yes

Yes

$2

Metered

No

Yes

$1

Metered

Yes

No

$1

Fixed Fare

Yes

Yes

15% of metered fare

Flat rate

     
  • Credit Card Surcharge:

ingogo charges Travellers up a processing fee (inclusive of GST) for credit card payments by Visa, MasterCard, American Express, Diners Club and JCB credit or debit cards. The processing fee is payable on the total amount processed, including the base fare, extras, tolls, levies, GST and any other charges.

State:

Non-Cash Credit Card Surcharge Rate

NSW

5%

QLD

5%

SA

5%

VIC

5% (4% Effective 1 October 2020)

WA

5%

  • Schedule of Charges for ingogo Equipment 

The table below outlines the fees and charges associated with using ingogo Equipment:

Item

Charge

Recurrence

 

Verifone Vx690 Payment Terminal Rental

$1.10

Monthly

Charged monthly to your nominated credit card.

Verifone Vx690 Payment Terminal Charger Replacement Cost

$20.00

Per Unit

You are entitled to one (1) replacement charger at no cost.  Subsequent replacements will be charged to your nominated credit card.

Verifone Vx690 Payment Terminal Low usage fee

$16.50

Monthly

Applies when monthly turnover of card-present payments falls below $650. This is charged to your nominated credit card.

Verifone Vx690 Payment Terminal Repair (Grade 1)

$65.00

Per incident

Cosmetic Damage- Printer cover, printer rollers, feet.  Charged to your nominated credit card.

Verifone Vx690 Payment Terminal Repair (Grade 2)

$144.00

Per incident

Replacement of external membrane.  Includes damage to LCD, keypad, printer and chassis. Charged to your nominated credit card.

Verifone Vx690 Payment Terminal Repair (Grade 3)

$222.00

Per incident

Replacement of Main board, I/O board, GSM module.  (usually liquid damage).  Charged to your nominated credit card.

Verifone Vx690 Payment Terminal Replacement (Grade 4)

$400.00

Per incident

Lost / Stolen or beyond economical to repair.  Charged to your nominated credit card.